Job Description
Responsible for resolving the service issues at client place with minimum
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nescalations and ensure customer satisfaction.
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n2. Aims in generating service revenues through AMC, spare selling, small sales etc.,
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n3. Coordinates with customer care, update the call status and acknowledgement from
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nthe client.
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n4. Understanding the service call customer details from the database about
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nthe systems installed and past service records.
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n5. Attend the service accordingly to customer service process and deliver
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nservice to client as per the set quality standards.
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n6. Bill the customer according to the services provided and for the spares
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nand material used to resolve the service call
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n7. Educate the customer about various services we offer like AMCs and sell
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nour services whenever there is a customer need.
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nRole Context: -The role will be at Client place in resolving various client issues
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ntechnically.




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nThe Service engineer is responsible for resolving at technical issues at client place,
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nexplain the customer about the problem and its solution through our service delivery
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nin various ways like comprehensive and non-comprehensive AMC etc., Ensure
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ncustomer satisfaction at all levels without compromising on standards and quality,
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norganization norms. Responsible for generation of service revenues. Coordinates with
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nCustomer care, service coordinator and reports to Service Manager / Team Leader.
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nMechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression)
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nELV Electronics People look after – CCTV, Access control, fire alarms, public address,
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nVESDA (very early stage detection system), BMS (Building management system)

📌 Service Engineer Mumbai
🏢 Ezone Security Solutions
📍 Mumbai