Key Responsibilities
Handle inbound and outbound customer calls for international customers.
Provide qualified support by addressing customer queries and concerns.
Assist customers with product, order, and account-related inquiries.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Follow communication procedures, guidelines, and quality standards.
Escalate complex issues to the appropriate teams when required.

Eligibility Criteria
Freshers or candidates with up to 1 year of experience in Customer Support, BPO, or Voice Process.
Any Graduate (2024, 2025, or 2026 pass-outs can apply).
Excellent verbal communication skills in English.
Solid listening, problem-solving, and interpersonal skills.
Basic computer knowledge and familiarity with MS Office applications.
Willingness to work in US shifts/Night shifts.
Ability to work in a quick-paced and customer-centric environment.

Preferred Skills
Good customer handling and relationship management skills.
Positive attitude and willingness to learn.
Basic understanding of e-commerce or online shopping platforms is an added advantage.

📌 International Voice Process Freshers Hyderabad
🏢 Wintech Services
📍 Hyderabad