Job Description
Job Title: Senior Account Manager
nLocation: Rohini, Recent Delhi (On-site)
nShift Timings: 6:30 PM to 3:30 AM IST
nLanguage Requirement: Fluent in Tamil and English
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nRole Overview
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We are looking for a high-performing Senior Account Manager to join our team in Rohini for our US/night shift operations. In this role, you will be the strategic partner and primary point of contact for key client accounts, with a specific focus on managing Tamil-speaking stakeholders and regional client teams.n
You will be responsible for driving account health, client retention, business expansion, and overseeing the productive deployment of resources assigned to your accounts.n
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nKey Responsibilities
n1. Account Management & Strategic Growth (70%)
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Client Relationship Ownership: Build, nurture, and maintain strong, long-term relationships with key client executives and stakeholders.n
Regional & Strategic Alignment: Serve as the primary bilingual bridge for Tamil-speaking clients to ensure clear communication, cultural fit,
and seamless delivery.n
Revenue Expansion: Identify account growth opportunities (upselling/cross-selling), lead contract renewals, and increase overall account value.n
Client Satisfaction & Escalation: Act as the main escalation point for client concerns, ensuring quick resolution and maintaining high NPS/satisfaction scores.n
Business Reviews: Conduct regular quarterly business reviews (QBRs) and status meetings to report performance, SLAs, and value delivered.n
n2. Resource & Delivery Oversight (30%)
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Capacity & Allocation: Work closely with delivery teams to ensure the right resources are mapped to client requirements.n
Utilization & Margins: Monitor resource utilization, project staffing costs, and account profitability.n
Requirement Planning: Gather upcoming talent/project needs directly from clients and align staffing pipelines accordingly.n