Telecom BA OSS/BSS and Customer OperationsRole objectiveProvide telecom domain expertise throughout solution design, development, integration, testing and deployment, ensuring the product accurately reflects telecom workflows and business requirements.
Key responsibilities
Translate telecom business needs into workflows and user stories
Guide OSS/BSS, billing, customer care, order management, and service assurance requirements
Define business rules, exceptions, data mappings, and integrations
Create telecom-specific test cases and support UAT
Coordinate with customer business, operations, and IT teams
Support pilot rollout and production deployment

Required experience
8–15 years of experience in the telecom industry.
Hands-on experience in at least two areas such as OSS/BSS, customer care, billing, order management, service activation, NOC, service assurance or field operations.
Experience working on telecom transformation or software implementation projects.
Ability to communicate effectively with both business and technical teams.
Experience preparing functional documents, process maps, test cases and UAT plans.

📌 Business Analyst Telecom Hyderabad
🏢 Palni
📍 Hyderabad