Key Responsibilities
Identify and generate current business prospects through field visits, networking, referrals, and lead generation.
Conduct client meetings, presentations, and product demonstrations to convert prospects into customers.
Manage the complete sales cycle from prospecting to client onboarding.
Build and maintain long-term relationships with clients to drive repeat business.
Prepare proposals, quotations, negotiate commercial terms, and close sales.
Achieve monthly and quarterly sales targets while monitoring market trends and competitor activities.
Act as the primary point of contact for customers after order confirmation and ensure smooth order execution.
Coordinate with operations, procurement, warehousing,
and logistics teams for timely delivery of products and services.
Proactively communicate with clients to provide order updates, collect feedback, and ensure customer satisfaction.
Resolve customer complaints, delivery issues, quality concerns, and escalations in coordination with internal teams.
Maintain accurate records of leads, customer interactions, follow-ups, and service requests.
Analyze customer feedback and service metrics to recommend process improvements and enhance customer retention.