We are looking for an experienced L2 Infrastructure Support Engineer to support and maintain enterprise IT infrastructure across server, virtualization, storage, cloud, and networking settings. The role involves incident resolution, system administration, infrastructure monitoring, troubleshooting, patch management, and operational support to ensure high availability and performance of business-critical systems. Key Responsibilities

Infrastructure Operations
Administer and maintain Linux, Windows Server, and virtualization platforms.
Provision, configure, and support physical and virtual servers.
Perform system upgrades, patching, and preventive maintenance activities.
Monitor infrastructure health, performance, and capacity utilization.

Incident &
Problem Management
Provide Level-2 support for infrastructure incidents and service requests.
Troubleshoot server, OS, virtualization, storage, and network issues.
Perform root cause analysis and implement corrective actions.
Escalate complex issues to L3 teams and vendors when required.

Storage &
Virtualization Support
Manage enterprise storage systems, SAN connectivity, and LUN provisioning.
Support VMware, Hyper-V, KVM, or similar virtualization platforms.




Ensure effective allocation and utilization of storage resources.

Cloud &
Platform Support
Support cloud and private cloud infrastructure environments.
Assist in deployment, configuration, and maintenance of cloud services.
Support containerized and contemporary application platforms as required.

Security &
Compliance
Perform OS hardening and vulnerability remediation.
Execute security patching and compliance activities.
Follow organizational security, audit, and change management processes.

Documentation &
Reporting
Maintain infrastructure documentation, SOPs, and knowledge articles.
Update asset inventory and configuration records.
Prepare incident, change, and operational reports.

Required Skills
Linux and/or Windows Server Administration
Virtualization Technologies (VMware, Hyper-V, KVM)
Storage Administration (SAN, NAS, LUN Management)
Networking Fundamentals (TCP/IP, VLAN, DNS, DHCP, Routing)
Monitoring and Incident Management Tools
Patch Management and OS Hardening
Backup and Recovery Concepts
Troubleshooting and Root Cause Analysis

📌 Senior Associate Infra & Networking Chennai
🏢 NPCI
📍 Chennai