Project Role : Packaged/SaaS Application Architect
Project Role Description : Design scalable, secure, and cost-efficient SaaS solutions to align with enterprise architecture. Apply SaaS principles such as multi-tenancy and modularity, define customization limits, and guide platform use to ensure performance and maintainability.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an AI ServiceNow Architect, a typical day involves designing scalable and secure solutions that align with the broader enterprise architecture. This role requires careful consideration of cost efficiency while applying key principles such as multi-tenancy and modularity. The architect defines boundaries for customization and provides guidance on platform usage to maintain optimal performance and long-term maintainability. Collaboration with various stakeholders to ensure the architecture supports business needs and technical standards is a central part of daily activities,



fostering innovation and strategic alignment across projects.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead architectural reviews and ensure adherence to best practices and standards.
- Facilitate communication between technical teams and business stakeholders to align objectives.
- Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow, ITSM, ITOM, CMDB.
- Solid knowledge of cloud computing concepts and SaaS architecture principles.
- Experience with designing multi-tenant applications and modular software components.
- Ability to define and enforce customization limits

📌 Packaged/SaaS Application Architect (Bengaluru)
🏢 Accenture
📍 Bengaluru