This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in India.
This role offers the opportunity to take ownership of customer success across a portfolio of SaaS clients in a fully remote setting.
You will build trusted relationships, understand customer goals, and ensure customers realize measurable value from their solutions.
The position combines relationship management, product adoption, service delivery, operational governance, and commercial growth.
You will proactively monitor customer and system health, identify risks, and coordinate timely resolutions across internal teams.
Your work will directly influence customer satisfaction, retention, product adoption, and expansion revenue.
The role requires a proactive, analytical, commercially aware professional who can manage multiple stakeholders and priorities.
You will collaborate closely with Product, Engineering, Support, Implementation, Sales, and Commercial teams to continuously improve the customer experience.




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Accountabilities
Act as the primary point of contact for assigned customers, building trusted long-term relationships and understanding their objectives, challenges, and evolving needs.
Develop and manage customer success plans, conduct regular customer touchpoints and business reviews, and proactively identify and mitigate customer risks.
Monitor product and feature adoption, identify underutilized capabilities or declining usage, and implement initiatives that increase engagement and demonstrate business value.
Stay informed about product releases and proactively enable customers on relevant features through communications, demonstrations, walkthroughs, and targeted engagement.
Monitor customer and system health indicators, including adoption, support trends, SLA performance, system health, sentiment, and engagement.
Track SLA performance, anticipate potential breaches, and coordinate

📌 Customer Success Manager (India)
🏢 Jobgether
📍 India