Job Description Summary
The Lead Service Integrator serves as the primary service engineering representative within cross-functional product teams, ensuring serviceability, installability, maintainability, and lifecycle support requirements are integrated throughout the product lifecycle. This role bridges Engineering, Service, Manufacturing, Quality, Regulatory, Supply Chain, and Commercial teams to deliver products and solutions that enable superior customer experience and efficient field operations.

The individual will drive service readiness for Recent Product Introductions (NPI), Sustenance programs, product changes, and installed base enhancements while ensuring alignment with GE HealthCare service strategies and operational excellence objectives.
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Job Description
Roles and Responsibilities
Service Strategy & Product Development
Lead service engineering activities across NPI, VCP, and Sustainment programs.
Represent Global Service requirements during product planning, design reviews, and development milestones.
Ensure serviceability, diagnostics, reliability, cybersecurity,



and field support requirements are incorporated into product designs.
Influence product architecture to minimize service costs and maximize system uptime.
Service Readiness & Launch Execution
Develop and execute comprehensive Service Readiness Plans for product releases.
Partner with product management, engineering, manufacturing, and service organizations to ensure successful product launches well within budget.
Drive creation and validation of: Service Manuals, Installation Instructions, Troubleshooting Procedures, Training Content, Service Tools, Spare Parts Strategies
Installed Base Engineering
Lead technical assessments and service solutions for Installed Base (IB) products.
Support field escalations and complex customer issues requiring engineering engagement.
Drive lifecycle management initiatives, including obsolescence mitigation, upgrades, compliance updates, and service cost opt

📌 Lead Service Integrator (India)
🏢 GE Healthcare
📍 India