Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, creative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
• Strong organization and analytical skills
• Excellent data entry skills
• 2+ years of financial services industry knowledge or experience in the similar process support
• Ability to work in a fast-paced environment and adhere to strict deadlines
• Ability to work overtime and/or work a flexible shift arrangement as business needs arise.
Process required paperwork and provide customer Service for new and existing business. This may include new business applications, maintenance items, transfer paperwork and various other supplemental accounting paperwork.
Review broker dealer new business submissions for accuracy and completeness.
Identify cases that are not in good order (NIGO) in order to alert our Field force for resolution.
Process client data into back-office systems with a high level of accuracy.
Research and resolve operational issues as needed.
Identify and resolve problems using Root Cause Problem Solving tools.
Work effectively to meet/exceed productivity and quality standards.
Knowledge on MS excel, MS word and MS powerpoint is required.
Macro coding and VBA knowledge would also be preferred