Job Title: Customer Relationship Manager (CRM)

Job Summary:

We are looking for a Customer Relationship Manager to build and maintain robust relationships with customers, understand their requirements, resolve queries, and ensure a high level of customer satisfaction. The candidate will also be responsible for customer retention, follow-ups, and supporting business growth.

Key Responsibilities:
Manage and maintain relationships with existing and new customers.
Understand customer needs and provide appropriate products or services.
Handle customer queries, complaints, and requests professionally.
Conduct regular follow-ups with customers to ensure satisfaction.
Coordinate with sales, operations, and other departments to resolve customer issues.
Maintain accurate customer records and update CRM systems.
Identify prospects for upselling and cross-selling.




Track customer feedback and suggest improvements in service quality.
Achieve customer retention, satisfaction, and relationship management targets.
Prepare regular reports on customer interactions and activities.

Required Skills & Qualifications:
Graduate degree in any discipline preferred.
1–5 years of experience in customer relationship management, sales, or customer service.
Positive communication and interpersonal skills.
Solid customer-handling and problem-solving abilities.
Basic knowledge of MS Office and CRM software.
Ability to manage multiple customers and follow-ups effectively.
Target-oriented and self-motivated approach.

📌 Customer Relationship Manager Surat (India)
🏢 JIA SERVICES
📍 India