Roles & Responsibilities Customer Relationship Manager
Handle customer delivery, KYC, onboarding and account activation at the customer’s doorstep.
Provide product demonstrations for Niyo Global Forex Cards and explain their features and advantages.
Explain and promote cross-sell products such as International Travel Insurance, E-SIM and Forex Cash.
Resolve customer queries and provide in office customer service.
Build and maintain solid customer relationships to ensure a positive customer experience.
Generate referrals from existing/pre-serviced customers for Niyo products.
Maintain proper lead status mapping and update customer information as per the process.
Escalate customer issues to the concerned team and ensure timely resolution.
Attend company training programs and stay updated about products, processes and services.