Key Responsibilities
Provide technical support to customers via phone, email, chat, or remote assistance.
Identify, troubleshoot, and resolve basic hardware, software, and application-related issues.
Record customer concerns and update support accurately.
Escalate complex issues to senior technical support engineers when required.
Guide customers through troubleshooting steps in a professional and courteous manner.
Follow company processes, service standards, and SLAs.
Maintain accurate documentation of customer interactions.
Continuously learn new technologies and support procedures.

Eligibility
Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, BCA, B.Sc. (IT/CS), or a related field.
Freshers are encouraged to apply.
Basic knowledge of computer hardware, operating systems, networking, and MS Office.





Required Skills
Valuable verbal and written communication skills.
Basic troubleshooting and analytical skills.
Willingness to learn and adapt to recent technologies.
Customer-focused attitude with strong interpersonal skills.
Ability to work in rotational shifts, if required.
Team player with a positive attitude.

Preferred Skills
Basic understanding of Windows OS, networking concepts, and internet troubleshooting.
Familiarity with remote support tools is an added advantage.

Pay: ₹8,000.00 - ₹10,000.00 per month

Advantages:
Food provided
Health insurance

Work Location: In person

📌 Technical Support Executive Lucknow
🏢 Fact Finding Tech Private
📍 Lucknow