Serve as the day-to-day administrator and process tuning for Ivanti Service Management. Responsibilities include managing workflows, updating the service catalog, implementing continuous improvements, and ensuring operational excellence in ITSM processes. This role is critical for sustaining and optimizing Ivanti capabilities for the client.
Daily Responsibilities
Administer Ivanti Service Manager platform and maintain stability
Update and enhance workflows, business rules, and notifications
Manage and refresh the Service Catalog based on business needs
Implement continuous improvements for ITSM processes and automation
Monitor SLAs, escalations, and performance metrics
Support resolver groups and ensure accurate assignment rules
Provide L2/L3 support for Ivanti-related incidents and requests
Document changes and maintain configuration baselines
Collaborate with stakeholders for recent requirements and enhancements
Train end-users and create knowledge articles for common tasks
Expected Experience
2-4 years in ITSM administration, preferably with Ivanti Service Manager
Strong understanding of ITIL-aligned workflows and service catalog management
Experience in troubleshooting and minor configuration changes
Key Qualifications
Proficiency in Ivanti configuration: forms, workflows, SLAs, dashboards
Familiarity with CMDB and asset relationships
Strong communication and documentation skills
Ability to manage multiple priorities and deliver continuous improvements
Additional Qualifications
Certifications: ITIL Foundation; Ivanti Administrator certification preferred
Exposure to Ivanti Neurons and related modules
Basic SQL and reporting skills
Experience with integrations and API troubleshooting is a plus
📌 Ivanti Service Management Analyst (India)
🏢 Inoptra Digital
📍 India
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