Job Summary
We are seeking an experienced Service Head with a solid background in after-sales service operations within the automobile industry. The ideal candidate will lead service operations, enhance customer experience, and ensure high-quality service delivery. This is a strategic leadership role responsible for driving service excellence across company-owned stores, managing dealer networks, and optimizing operational efficiency.

Key Responsibilities
1. Service Operations & Customer Experience
Oversee after-sales service operations for multi-branded vehicles, ensuring high levels of customer satisfaction.
Develop and implement strategies to improve service quality, Turnaround Time (TAT), and first-time fix rate.
Ensure adherence to warranty policies, service protocols, and regulatory guidelines.
Analyse customer feedback and service reports to drive continuous improvement initiatives.
2. Company-Owned Stores, Dealer & Service Network Management
Manage and expand the service network, ensuring optimal coverage in key regions.




Conduct regular dealer and service centre audits to ensure compliance with company standards.
Strengthen relationships with service partners to enhance efficiency and profitability.
3. Team Leadership & Training
Lead and mentor a team of service managers, technical experts, and field service engineers.
Develop training programs to enhance the technical and customer service skills of service staff.
Drive performance management and operational KPIs across the service team.
4. Business & Revenue Growth
Identify and execute opportunities for service revenue growth, including AMCs, extended warranties, and value-added services.
Implement strategies to improve service vehicle inflow.
Optimize cost management without compromising service quality.
Collaborate with cross-functional teams (Sales, Marketing, Product Development) to align after-sales strategies with business objectives.
5. Compliance & Process Improvement
Ensure all service centres an

📌 Service Head – After Sales (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru