Strategy and Planning

Through planning for execution and implementation of assigned tasks and projects under microfinance loan products

Policies, Processes & Procedures

Tracking of Policy and Process adherence, gap analysis and plugging of gaps by redesigning of policy and process, liaising with stakeholders, change management.
Implementation and closure of audits and regulatory compliance points.
Timely internal and external reporting.

Business Development

Drive disbursement growth through effective product and process implementation.
Support business expansion through cross-sell products and BC management.
Identify and implement opportunities for product and process improvements.

Performance Monitoring & Reporting

Monitor KPIs related to product performance, process efficiency, and business growth.
Conduct gap analysis and track implementation of corrective actions.
Ensure timely reporting of business and operational performance metrics.





Relationship Management

Collaborate with Risk, Operations, Compliance, Finance, and Collections teams.
Manage stakeholder communication for smooth execution of products and processes.
Provide training, support, and change management for recent initiatives.

Customer Relationship Management

Develop customer-centric products aligned with market and customer needs.
Improve customer experience through process simplification and digital initiatives.
Support field teams in effective customer servicing and product adoption.

Risk and Internal Control

Ensure adherence to regulatory guidelines, policies, and internal controls.
Support audit compliance and implementation of PPAC approvals.
Identify and mitigate operational and process-related risks through continuous monitoring.

📌 Product Manager (India)
🏢 Yes Bank
📍 India