Job Description Customer Success Manager
N Location: Noida / Indore, India
N Experience: 6-10 Years
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n About Kyvos
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NKyvos is a leading Semantic Layer platform that enables enterprises to build trusted, governed, and AI-ready analytics at scale. Our platform powers Fortune 500 organizations by delivering consistent business metrics across BI and AI ecosystems
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n About Rol
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n: We're looking for a Customer Success Manag er to own and grow strategic enterprise customer relationships. You will help customers maximize the value of the Kyvos platform while driving renewals, expansion opportunities, and long-term customer succes
Ns.This role is ideal for someone who enjoys partnering with enterprise customers, solving business challenges proactively, and contributing directly to revenue growt
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n Key Responsibiliti
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- s: Manage a portfolio of enterprise customers throughout the post-sales lifecyc N
- le.Build trusted relationships with business and technology stakeholde N
- rs.Drive customer onboarding of use cases, adoption,
and measurable business outcom N
- es.Conduct Executive Business Reviews (EBRs) and strategic account planni N
- ng.Own customer renewals and identify upsell and cross-sell opportuniti N
- es.Monitor customer health, mitigate risks, and improve retenti N
- on.Collaborate with Sales, Product, Engineering, and Professional Services tea N
- ms.Champion customer feedback and advocate for customer success internal N
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nWhat We're Looking
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- or: 6–10 years of experience in Customer Success, Account Management, Consulting, or Enterprise S N
- aaS.Experience managingenterprise customers and commercial discussions around renewals and gro N
- wth.Robust understanding of Data Analytics, AI, Cloud Data Platforms, or BI technolog N
- ies.Excellent stakeholder management and executive communication ski N
- lls.Analytical mindset with the ability to translate customer goals int