Job Description: Reservations Associate Location: Pune, Maharashtra Shift: 5:00 PM – 3:00 AM IST (Monday to Friday)Experience: 1–2 Years (Hospitality / Reservations preferred)Role Summary The Reservations Associate is responsible for high-volume reservation processing and management across 12+ wholesale distribution channels and 394+ partner accounts. This role serves as the first line of ownership for reservation accuracy, speed, and issue resolution, requiring solid PMS expertise, operational precision, and structured problem-solving. You will work across North American hotel portfolios, ensuring all reservations are created, validated, and resolved within strict SLA and quality benchmarks. Key Responsibilities Reservation Processing & PMS Management Process high-volume reservations daily (baseline benchmark: 100+), with output aligned to incoming volume Ensure real-time or near real-time reservation processing; SLA capped at ≤ 3 hours from receipt Work across multiple PMS platforms: Choice Advantage, Opera Cloud, Hotel Key, Cloudbeds, ASI, Syn Xis, Sky Touch,



Visual Matrix Validate all reservation parameters before entry: Guest details (names, dates, occupancy)Rate plans and pricing Payment methods (VCC, routing, etc.)Special instructions / remarks Multi-Channel Coordination Process reservation requests received via email from wholesale partners Act as the primary POC for booking-related communication Maintain structured tracking using: Google Sheets / internal trackers Shared inbox systems (e.g., Outlook groups)Escalation Management & Resolution Own end-to-end resolution of reservation issues:a. Manual Errors Incorrect PMS entries (rates, names, dates)Identify root causes and proactively correctb. External Errors VCC failures / payment issues Coordinate with channel finance / invoicing teamsc. Internal Errors Bookings on blackout or high-demand dates Align with Revenue / Distribution teams Resolution Expectations: Independently resolve the majority of cases Esc

📌 Reservations Associate (Pune)
🏢 Atica Global
📍 Pune