About the Role We are looking for an experienced

Program Manager (PMO)

to own and drive end-to-end delivery of customer programs. This is a

senior individual contributor role

with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business. You will be the

single point of accountability

for delivery outcomes and client communication, ensuring predictable execution, robust governance, and high customer satisfaction while protecting engineering productivity. Key Responsibilities Program & Portfolio Ownership Own delivery of projects across

Fixed Bid, T&M;, and AMC/Subscription models Establish and manage baselines for

scope, schedule, effort, milestones, and billing Track and control risks, dependencies, and variances using PMO-defined metrics Ensure adherence to the full delivery lifecycle: Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC Client Communication & Governance Act as the

single owner for all client-facing communication Lead weekly status reports,



review meetings, milestone sign-offs, and escalations Manage billing, invoicing, documentation handover, and project closure Shield engineering teams from unplanned or ad-hoc client requests Lead QBRs and executive reviews with senior stakeholders Cross-functional Execution Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors Resolve cross-team dependencies and execution bottlenecks proactively Ensure readiness across design, testing, and deployment phases PMO, QMS & Compliance Enforce PMO charter, SOPs, templates, and QMS standards Maintain audit-ready documentation in

ClickUp Drive PMO/QMS audits and closure of corrective actions Ensure strict change control post scope and plan freeze Scope Management & Revenue Growth Own scope management and formal change control Convert approved change requests into

revenue upsell opportunities Build strong customer relationships to driv

📌 Program Manager (Mumbai)
🏢 Eternal Robotics
📍 Mumbai