Remote (India) · Full time · UK business hours

About Script Assist

Script Assist is a UK-based

healthtech platform

powering the operational infrastructure behind private clinics and pharmacies. We run the 'operating system layer' that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.

We're growing quickly, and we're building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.

Important:

This is

not

a patient-facing role and you will

not

make clinical decisions. It's a high-ownership

platform support / service desk

role for a pharmacist who is

tech-forward

and loves structured problem-solving.

The Role

You'll be part of Script Assist's

Platform Support / Customer Operations

team supporting clinics and pharmacies using our platform every day. You'll handle a structured support queue, troubleshoot operational workflow issues,



and escalate with high-quality evidence so problems get fixed quickly and permanently.

This role suits pharmacists who enjoy:
software systems and troubleshooting
workflow operations and process discipline
turning messy partner problems into clean, actionable tickets

What you'll do (pharmacy operations + platform support)
Provide

platform support

and

service desk

coverage for pharmacy and clinic partners
Triage operational issues across

pharmacy workflows : dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions
Support

prescribing/dispensing operations

from an operational perspective (non-clinical execution, SOP-led)
Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly
Maintain high-quality operational documentation and audit-friendly logs
Communicate clearly with partners: status updates, next steps, what inform

📌 Pharmacist Platform Support (Mumbai)
🏢 ScriptAssist Pharmacy
📍 Mumbai