Client: OPTUM Joining Locations:
Hyderabad Interview Process:
In-person Walk-in + Typing Test + CAT Assessment + Domain Round Drive Dates :
20th Aug 2026 Drive Timing :
10:00 AM to 3 PM
Office Addresses : Hyderabad Office: Artech Infosystems Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana –
Point of Contact (POC)
Artech Hyderabad:
Saikam Nagendra
Candidate Requirements : We are looking for a customer-focused
Customer Service Representative (Chat Support)
to deliver high-quality support through digital chat platforms. Key Responsibilities Handle inbound customer interactions via chat with professionalism and empathy. Understand customer issues and provide accurate and timely resolutions. Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). Document chat interactions clearly and accurately in internal systems. Required Qualifications 0–2 years of customer service experience (chat support preferred). Robust written communication skills in English.
Ability to manage multiple chat conversations simultaneously. Preferred Qualifications Prior experience in chat-based customer support. Exposure to healthcare, insurance, or managed care processes. Familiarity with CRM tools or chat platforms. Excellent typing speed and accuracy. Educational Background Eligibility Process only candidates with the following qualifications: B.Sc. B.Com. B.A. MBA
Typing Test TypingTest.com – Complete a 60-second Typing Test.
Educational Documents Required 10th Marksheet 12th Marksheet Degree Consolidated Marksheet Provisional Certificate
Mandatory Documents Aadhaar Card copy PAN Card copy Updated Resume (All education and employment details must match the supporting documents.)
Expectation Setting : Candidates must agree to the following conditions before processing: 6-month contract Rotational shifts Rotational weekly offs 100% Work from Office No unplanned leave or NCNS (No Call No Show) cases will be e
📌 Customer Support Executive (Mumbai)
🏢 Artech
📍 Mumbai