Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the team
The CRM & Industry Workflows (CRM&I;) engineering organisation builds the products at the heart of ServiceNow's CRM vision: Workplace Service Delivery (WSD), Customer Service Management, Field Service Management, Sales & Order Management, and the shared CRM Foundation that connects them. Our teams span IDC, AMS, and EMEA,



and our work ranges from core platform integrations to the agentic experiences that define how enterprises serve their employees and customers at scale.
Engineering here has fundamentally changed. AI is not a productivity add-on — it is the default operating model. We are rebuilding how products are specified, how code is generated and verified, and what individual engineering excellence looks like. If you want to be at the leading edge of that shift rather than watching it from the sidelines, this is the role.
The role
This Staff Software Engineer is a senior individual contributor embedded in the Workplace engineering team within CRM&I.; You will own the architecture and technical design of Workplace Service Delivery capabilities — employee & customer self-service experiences, request and fulfilment workflows, and the WSD×CSM/FSM integration layer that makes those workflows real across the enterprise.
What distinguishes this role from a traditional Staff Engin

📌 Staff Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad