J5+ years of experience with ServiceNow platform as Development/Operations/Administration

Proven expertise in managing the ServiceNow Platform in large enterprise setting.

Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc)

Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.

Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus

Exposure to HRSD, SecOps or GRC modules is preferred

Strong knowledge of ITIL, Agile and DevOps Methodologies

Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation

Excellent communication and documentation skills

Certifications (Required)

ServiceNow Certified System Administrator (CSA) is must

Certifications (Preferred)

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, or SecOps

ITIL v4 Foundation or higher

Location: Hyderabad/NOIDA/Gurugram

Timings: 2 PM till 10:30 PM(IST)





Key Responsibilities

Manage and oversee the day-to-day operation, stability, health, and performance of the ServiceNow platform, including system administration, user administration, instance monitoring, and proactive issue resolution.
Administer, maintain, and enhance core ServiceNow modules such as ITSM, ITOM, HRSD, CMDB, Asset Management, and custom applications while ensuring platform scalability, reliability, and alignment with business requirements.
Serve as the technical escalation point for complex platform issues, leading troubleshooting efforts for critical incidents, root cause analysis, and permanent remediation activities.
Participate in and provide technical inputs during Major Incident Management (P1/P2) events, ensuring rapid triage, stakeholder communication, service restoration, and post-incident reviews.
Manage and prioritize ServiceNow Incident, Request, Problem, and Defect queues, ensuring timely

📌 ServiceNow Operations (India)
🏢 Zensar Technologies
📍 India