This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.

Recovery here is a value and relationship function.

The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

Role Overview

Key Responsibilities

Company: Quantum Leap Learning Solutions Designation: Collection Manager Function: Revenue/Collections Reports to: Head of Inside Sales

1. Collection Performance & Targets - Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month. - Own collection KPIs,



daily/weekly/monthly targets, and escalation thresholds. - Drive recovery from partial-paid, overdue, and at-risk clients.

2. Team Leadership - Lead, coach, and drive the collections team; set explicit responsibilities, SLAs, and individual KRAs. - Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability. - Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure. - Create, develop and own strategies which match the brand’s values and reputation.

3. Event-to-Event Collection Strategy - Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.). - Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort. - Benchmark each event's collection performance and embed learnings into the next cycle.

4. Root Cause Analysis (RCA) on Misses -

📌 Collections Manager (Mumbai)
🏢 Quantum Leap Learning Solutions
📍 Mumbai