Who We Are
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
About the role
You'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers,



and engineers to document features before they ship.
Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience.
What you'll do
Write and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting content
Work with the support team to spot common customer issues, close gaps in the KB, and decide what to update next
Partner with PMs and engineers as current features get built, drafting release notes, in-app help text, and UX microcopy along the way
Own one or two product areas as your main focus, and pitch in on shared areas when needed
Create your own screenshots and short screen recordings to go with your writing
Explain AI features

📌 Technical Writer (Gurugram)
🏢 Simpplr
📍 Gurugram