About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Highly skilled Network Qualified with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.

Minimum Qualifications & Experience

Bachelor’s or master’s degree in computer science, Information Technology, Electronics & Communication, or a related field.

10-15 years of relevant experience.

Other Knowledge & Skills

In-depth knowledge of multicast deployment, management, and troubleshooting.
SD-WAN:



Versa / Fortinet / Cisco Catalyst
Routing & Switching
Cloud: AWS / Azure / OCI / GCP
Security: Fortinet / Check Point / Cisco / Palo Alto
CCIE or equivalent advanced certification.
Excellent customer handling ability.
Should have dealt with large team sizes.
Experience in building process efficiency.

Key Responsibilities

Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
Collaborate with service assurance teams to drive improvement

📌 Manager - Global Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune