It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description Summary:

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

As a Technical Support Specialist, you will serve as the backbone of our enterprise support operation, providing deep technical expertise to our global customer base utilizing Vertica. This role is designed for a seasoned professional who thrives on solving complex, large-scale data challenges and possesses a relentless drive to ensure customer success in mission-critical environments.

You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital bridge between our enterprise customers, product management, and engineering teams.

Key Responsibilities

Advanced Troubleshooting: Diagnose, isolate,



and resolve complex architectural, performance, and data integrity issues within Vertica database environments (Eon and Enterprise modes).
Performance Optimization: Analyze and optimize complex SQL queries, database projections, resource pools, and system configurations to ensure peak performance for enterprise workloads.
Incident Management: Own critical, high-severity customer escalations from inception to resolution, ensuring explicit, timely, and empathetic communication with enterprise stakeholders.
Root Cause Analysis: Perform deep-dive post-mortem analyses on catastrophic failures (e.g., node evictions, data corruption, catalog issues) and document permanent fixes.
Knowledge Leadership: Champion the creation of technical documentation, best-practice guides, and internal runbooks. Mentor and coach Tier 1 and Tier 2 support engineers.
Cross-Functional Collaboration: Partner directly with R&D; and Product Manageme

📌 Technical Support Engineer (Bengaluru)
🏢 Rocket Software
📍 Bengaluru