“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of adaptable compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: To manage properly all the activities related to Front Office Department.

What will I be doing?

Check-in and check-out hotel guests in a timely and qualified manner.
Process all payments according to established procedures.
Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys and provide information on hotel services and room location.
Up-sell rooms, when possible, to maximize hotel revenue.




Accurately process all cash and credit card transactions in accordance with established procedures.
Ensure that the desk premises are always kept tidy, clean and maintained.
Assist the night team if required, due to sick leave or vacation leave of any team members.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Efficiently use the different customer experience management tools.
Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.
Manage Online and Phone reservations, confirm reservations and cancellations.
Assist other departments with the delivery of room amenities/gifts if necessary.
Inspect rooms from

📌 Front Office Agent (Bighapur)
🏢 Melia Hotels International
📍 Bighapur