Razorpay — Incident Engineer | Bangalore (In-Office)
Experience: 1-3 Years
An Incident Engineer @ Razorpay is well-grounded — smart, quality focussed, and a product thinker. Engineering creates a significant impact across different areas considering the scale of our software product outreach. You’re also expected to influence the culture of the company and help shape it the right way.
We are looking for an Incident Engineer to join our Incident Management team. This role is primarily focused on Problem Management — owning the RCA lifecycle, managing post-incident reviews, and driving continuous improvement. You will also handle developer-facing outages and, as the process demands, provide rotational support for production incidents impacting external customers. This is a rotational role with 24/7 coverage as needed.
Responsibilities
Monitoring & Proactive Detection
Responsible for monitoring all major metrics via various monitoring tools and following the major incident management process in restoring major impacting incidents.
Respond to reported service incidents,



identifying the cause, and initiating the incident management process.
Proactively identify high-impact scenarios from monitoring tools and engage stakeholders to avert any potential impacts.
Prioritize incidents according to their urgency and impact on the business.
Execute strategies for proactive monitoring and move the support from reactive to proactive.
Effective measurement strategies for impacts averted or avoided (P-1 Avoids).
Incident Resolution & Facilitation
Triage, facilitate, and drive all major issues to resolution.
Follow the escalation matrix and engage stakeholders over bridge calls; in parallel, send incident communications as per defined timelines.
Serve as the point of contact for all incidents and ensure effective implementation of the Incident Management process.
Represent the first stage of escalation for incidents.
Manage developer-facing outages (CI/CD, DevStack, build pipelines,

📌 Incident Engineer (Bengaluru)
🏢 Razorpay
📍 Bengaluru