VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across Whats App and Instagram.
Key Responsibilities Customer Query Management:
Respond to all customer queries on Whats App & Instagram promptly and professionally
Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking: Track and update all payments received via website and Whats App
Returns & Alterations:
Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
Reporting: Share weekly reports on sales, conversions, returns, and customer interactions
Requirements 1–4 years experience in CRM, online sales, or customer handling Strong communication skills (English & Hindi; Bengali is a plus) Experience with Whats App/Instagram customer handling Organized, responsive, and sales-oriented mindset
What We’re Looking For Someone who is rapid, reliable, and customer-first Comfortable handling multiple chats and follow-ups daily A problem-solver who can coordinate across teams (sales, warehouse, logistics) Interest in fashion / luxury / D2 C brands is a plus
Work Location: In person