In this role you will be responsible for the collection tasks and maintaining customer relations. You will have proactive outreach, diligent follow-up on
overdue accounts, and productive dispute resolution. Also, you will maintain accurate records, perform regular account reconciliations, and collaborate
with internal teams. Contribute to streamline the collections process while supporting customers in meeting their payment commitments, thus
reinforcing the company's commitment to operational excellence and partnership.
Key Responsibilities:
Customer Engagement: Reach out to end customers through voice and non-voice processes to share Statements of Accounts (SOAs) within
the defined turnaround time (TAT).
Dunning: Ensure timely follow-up on payments and manage the dunning process for overdue payments by sending reminders as per the
standard operating procedures.
Collection Management: Capture and update the Promise-to-Pay (PTP) dates in the Collection Tool (MAN) after customer interactions. Shall
be responsible for follow up on any payment advice not received on time from the customer.
Dispute Management: Document and investigate customer disputes regarding non-payment or partial payment of invoices. Collaborate with
internal teams to resolve issues.
Escalation Management: Escalate any unresolved disputes, payment issues, or other concerns that could delay payment to senior
management or relevant teams for timely resolution. The goal is to ensure payments are collected as per the agreed terms.
Bookkeeping: Send the payment details for posting and allocation, as outlined in the payment advice, to the CashApps Team for processing
in the accounting system.
Account Reconciliation: Conduct regular account reconciliations with customers to address any discrepancies between their records and
internal system balances and obtain balance confirmations as needed.
Reporting: Maintain detailed records of customer interactions, payment stat