Primary Responsibilities:
• Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
• Create master data related to shipment/customer requirements in SAP
• Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
• Hygiene related to sales orders in SAP.
• Case hygiene in Salesforce to track orders & communication.
• Sharing shipment documents & tracking of sailed shipment information with customers as
per the stipulated timelines.
• Sharing 'Order Status Report' with customers on periodic basis and seeking forecast.
• Monitoring actual order position vis-à-vis S&OP.;
• Coordinating with Business Creation, Business Operation, RMU & Commercial for queries
related to customer order processing.
• Coordinating with Demand planning, supply planning, logistic teams for queries related
customer order execution.
• Having periodic calls with customers regarding the service levels,



order position & further
requirement.
• Basic understanding on the domestic/ export documentation (Road, Air & Sea) &
understanding of country specific requirements.
• Understanding different certification, FTA, forms required by customer/ business.
• Basic of OTIF & sharing monthly MIS.
• Escalation handling & RCA with CAPA.
Reporting To:
• Designation: Team Leader- Assistant Manager/Deputy Manager
: Customer Support Manager
• Department: Global Customer Delight – Customer Support
Educational qualifications & Experience preferred
• Degree: Graduation /Post graduation (MBA/PGDM) in international trade/operation/mass
media/Logistics/Marketing.
• Experience:
0-3 years of experience in Customer service & order management is must.
also share your CV (HIDDEN TEXT)

📌 Customer Support Executive (Navi Mumbai)
🏢 Teamlease Digital Private
📍 Navi Mumbai