Relevant Experience: 6-10
Description:
Job Title: ServiceNow Lead Developer – HAM
Role Summary:
Handle day to day Tasks, Incidents, and Remediation activities related to ServiceNow HAM.
∙ Ensure SLAs are consistently met for all HAM related tickets.
∙ Provide L2/L3 technical support for asset and inventory issues.
∙ Monitor and manage the dedicated HAM operations mailbox, responding to asset related queries within agreed timelines.
∙ Work closely with vendor partners to: Track devices , coordinate device return or correction, Ensure assets are updated accurately in ServiceNow
∙ Escalate vendor or operational issues to the HAM Manager when required.
∙ Maintain a complete, accurate, and up to date technology asset inventory in ServiceNow.
∙ Handle ASN (Advanced Shipping Notice) field updates and correct records when errors occur.




∙ Perform detailed analysis of asset data imports using Import Sets and Transform Maps.
∙ Execute full remediation activities for asset data discrepancies and failures.
∙ Ensure asset lifecycle stages are correctly maintained (procurement to retirement).
∙ Perform minor development and enhancement activities related to HAM.
∙ Work on user stories, defect fixes, and configuration changes.
∙ Support configuration changes without impacting production stability.
∙ Identify recurring issues and support root cause analysis (RCA).
∙ Ensure asset normalization and data consistency standards are followed.
∙ Support audit and compliance activities related to HAM data.
∙ Document solutions and create/update knowledge articles as required.

📌 ServiceNow Lead Developer – HAM (India)
🏢 Innova ESI
📍 India