Jewellery Store Manager
Location: Amanora Mall, Pune
Employment Type: Full time

Role Overview:
Shaar Gold is looking for an experienced Jewellery Store Manager with at least 5-7 years of experience to lead our store at Amanora Mall, Pune.
You will be responsible for the overall performance and day-to-day running of the store - including sales, customer experience, team management, CRM, inventory, store operations and reporting.
We’re looking for someone who combines strong jewellery retail experience with a warm, thoughtful and trustworthy approach to customers. You should be comfortable leading a team, taking ownership of targets and operations, and creating a store experience that customers want to return to.
Responsibilities:
Own store sales, revenue, conversion, average transaction value, category performance and other targets assigned by the Company.
Lead, schedule, coach, and monitor the store team; allocate daily responsibilities and maintain service, grooming, attendance and conduct standards.
Deliver a high-quality customer experience,



support product selection and ensure accurate communication on pricing, purity, making charges, exchange, returns and other approved policies.
Manage CRM discipline, including accurate customer data capture, lead allocation, enquiry follow-up, appointments, wish lists, repeat-purchase activity, inactive-customer follow-up and campaign execution, while protecting customer privacy.
Maintain daily CRM and sales reports and provide management with accurate dashboards, forecasts, customer feedback, lost-sale reasons and actionable store insights.
Oversee opening and closing procedures, billing, POS usage, cash and digital-payment reconciliation, stock movement, inward and outward entries, tagging, transfers, repairs, returns and daily/periodic stock counts.
Safeguard jewellery, cash, keys, passwords, customer information, Company records and other assets; immediately report any discrepancy, loss, theft, fraud, suspicious transact

📌 Jewellery Store Manager (Pune)
🏢 SHAAR GOLD
📍 Pune