Purpose of the Role

To monitor and record guest and gaming staff activity on the gaming floor, ensuring accurate tracking of player buy-ins/play, adherence to gaming procedures by staff, and timely reporting of any irregularities to support game integrity and loss prevention.

Key Responsibilities

Observe assigned tables/gaming area continuously to track guest buy-ins, betting patterns, and play duration.
Accurately record player ratings/data (average bet, time played, wins/losses) for rewards and marketing purposes.
Monitor dealers and other gaming staff for correct adherence to dealing procedures, payout accuracy, and SOPs.
Identify and report any deviations, errors, or suspicious behavior by guests or staff to the Pit Boss/Surveillance.
Maintain discreet and constant observation without disrupting guest experience or game flow.
Cross-verify tracked data with table fills/credits and reconciliation records as required.
Coordinate with Surveillance, Pit Boss, and Cage on discrepancies or flagged incidents.
Maintain accurate logs, incident notes, and shift reports of observations.




Adhere to responsible gaming, AML, and regulatory compliance protocols while tracking guest activity.
Maintain confidentiality of guest data and gaming information at all times.
Uphold grooming, discipline, and professional conduct standards as per company policy.

Eligibility / Qualifications

Minimum Graduate; background in gaming operations/hospitality preferred.
Age as per applicable state gaming regulations (typically 21+ years).
Valuable English/Hindi communication skills; additional languages an advantage.
Strong observational skills, numerical aptitude, and attention to detail.
Basic computer skills for data entry into tracking/CRM systems.
Prior experience in casino gaming operations preferred; freshers with strong aptitude may be considered.

Skills To Be Developed / Applied

Player rating and data tracking accuracy
Observation and pattern recognition for irregularities
Knowledge of

📌 Tracker (Panaji)
🏢 Big Daddy Chain of Casinos, Golden Globe Hotels Private
📍 Panaji