Role:

Be the contact person for customers and service technicians
Administer and schedule service technicians in the field, taking into account
product and customer knowledge as well as temporal and spatial availability
Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
Handle escalations
Ensure service documentation and update if necessary

Requirements:

B2 English
Ability to work independently
Quick comprehension

Perks:

Onboarding program
Buddy program

Be part of us:
Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

📌 Dispatch Agent (Bengaluru)
🏢 Hemmersbach
📍 Bengaluru