VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE
Location: Pune
Experience: 0–2 Years
Freshers: Welcome to Apply
Employment Type: Full-Time
Working Days: 5 Days a Week
Weekly Off: 2 Rotational Week Off
Shift: Rotational Shifts

Job Role – Voice Process
We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.
The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.

Key Responsibilities
Handle inbound and outbound customer calls
Understand customer queries and provide appropriate solutions
Assist customers with product, service, and process-related information
Identify and resolve customer concerns effectively
Escalate complex issues to the relevant team when required
Maintain accurate records of customer interactions
Meet individual and team performance targets
Ensure a positive customer experience on every interaction
Requirements
0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center
Freshers with positive communication skills can apply
Excellent English communication skills

📌 VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE (Pune)
🏢 WNS
📍 Pune