Analyst – International Voice - Customer Operations

India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_

Shift Timings – Night Shift |Management Level – Analyst

Specialism – Customer Care

We are looking to add to our talent pool an Analyst – International Voice with
0-3 years of experience. This role will be part of Customer Operations – Voice
process wherein preferred candidate will be taking Outbound/Inbound calls from
overseas customers and solving their queries.

The ideal candidate must possess strong communication skills, with an ability to
listen and comprehend information and share it with all the key stakeholders,
highlighting opportunities for improvement and concerns, if any. He/she must be
able to work collaboratively with teams to execute tasks within defined
timeframes while maintaining high quality standards and superior service levels.
The ability to take proactive actions and willingness to take up responsibility
beyond the assigned work area is a plus.

Analyst – International Voice Operations – Customer Care – Customer




Operations Responsibilities

* Review customer service notes
* Check status of services on account in diagnostic tools
* Take appropriate steps to resolve customer's problems
* Troubleshoot technical issues related to customer’s services
* Communicate effectively and close the loop with clients in case of
observations
* Update status in internal as well as client tools
* Meet process expectations with high quality standards and adherence to SLAs
* Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year
of experience
* Good communication and interpersonal skills
* Ability to quickly and efficiently assimilate process knowledge
* Professional in conduct/behaviour, appearance and communication
* Understanding of web technology and cable setup
* Reliability in terms of attendance and timing
* Versatile for 24x7 shifts
* Should not have any commitments – part time courses, tuitions, etc. that
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📌 Analyst (Chandigarh)
🏢 eClerx
📍 Chandigarh