A LDT lead is responsible to lead the Transformation & Improvement agenda for the vertical/customers assigned, work closely with COOs and other senior stakeholders, including clients. S/he is accountable to identify, coach and develop talent in LDT (BBs MBBs, Digital Architects, Automation Experts) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification. A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.
Responsibilities
Align with COO/Sr. GOL / Portfolio Owner to create the Transformation agenda and deliver on it
Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities
Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts
Program manage Digital deployment in prioritized accounts in the vertical
Identify digital use cases




Prioritize resource alignment to stabilize mega wins
De-risk operations through Risk Control and Best Practice framework
Hold self and organization accountable to deliver on Genpact client commitment.
Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.
Specific traits and success competencies for this role include:
Growth and results focused leader with strong experience in Transformation in top notch organizations
The intellectual agility and curiosity needed to bring incisive perspectives and cutting-edge approaches to a discussion
Proven track record of managing delivery, operations or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously
Proven abilities in operating with senior leaders, building strong internal networks and delivering high impact programs in complex-matrixed environments
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📌 VP Banking Transformation (India)
🏢 Genpact
📍 India