Front Office Trainee

Purpose of the Role

To learn and support front office operations under supervision, including guest check-in/check-out, entry ticketing, and guest service standards, with the objective of progressing to a Front Office Associate role.

Key Responsibilities

Undergo structured training in front office procedures, systems, and SOPs.
Observe and assist Front Office Associates during guest check-in, registration, and entry formalities.
Learn to verify guest identification documents and complete KYC formalities as per regulatory requirements.
Understand entry ticket issuance, package details, and applicable charges.
Learn to handle guest queries, requests, and basic complaints under supervision.
Assist with coordination between front office, cash desk, and security for smooth guest entry.
Learn telephone and email etiquette for guest communication and reservations.
Maintain guest service standards — courteous, attentive, and qualified conduct at all times.
Attend classroom and on-floor training sessions, complete assessments/evaluations as required.




Maintain discipline, punctuality, and grooming standards as per company policy.

Eligibility / Qualifications

Minimum Graduate; hospitality/tourism background preferred.
Age as per applicable state gaming regulations
Good English/Hindi communication skills; additional languages an advantage.
Pleasant personality, presentable, and guest-service orientation.
Basic computer skills (MS Office, front office/reservation systems).
No prior experience required — freshers eligible.

Skills To Be Developed During Traineeship

Front office systems, check-in/check-out, and ticketing procedures
Guest handling, communication, and conflict de-escalation
KYC verification and compliance procedures
Coordination with cash desk, security, and surveillance
Grooming, etiquette, and professional guest service standards

Working Conditions

Rotational shifts (including nights, weekends, and holidays), as casino operations a

📌 Front Office Trainee (Panaji)
🏢 Big Daddy Chain of Casinos, Golden Globe Hotels Private
📍 Panaji