Quick Highlights

Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
Reports to: Head of Customer Success
Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Shifts: Rotational, including US time-zone support
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
Location: In-office. Bangalore, India.
Compensation: INR 15 - 25 LPA, depending on experience.
Team: You'll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we're scaling our Customer Success team to deepen relationships,



increase automation ROI, and ensure long-term retention

About The Role

As a Customer Success Manager at Richpanel, you'll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You'll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes.

You'll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel's success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.

Responsibilities

Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
Maintain

📌 Customer Success Manager | Strategic Accounts (Bengaluru)
🏢 Richpanel
📍 Bengaluru