Purpose of the Role To supervise day-to-day front office operations, ensuring accurate guest processing, compliance, and service standards, while guiding Front Office Associates and Trainees and acting as the key coordination point between the front office, cash desk, security, and management.

Key Responsibilities

Supervise and coordinate front office desk operations across shifts, ensuring smooth guest check-in, entry, and ticketing processes.
Oversee accurate KYC verification and identification checks, ensuring full regulatory compliance.
Review and authorize entry ticket packages, group bookings, discounts, and complimentary passes.
Monitor payment collection, billing accuracy, and daily reconciliation of front office collections.
Handle escalated guest complaints and complex queries, ensuring prompt and professional resolution.
Coordinate closely with the Cash Desk, Security, and Surveillance for guest entry, safety, and fund transfers.
Train, guide, and evaluate Front Office Associates and Trainees, providing on-floor coaching and feedback.
Prepare and maintain shift reports,



occupancy/entry data, and documentation for management review.
Ensure adherence to SOPs, grooming standards, and service etiquette across the front office team.
Manage staff scheduling, break rotations, and manpower allocation to ensure adequate desk coverage.
Liaise with management on policy updates, process improvements, and guest feedback trends.

Eligibility / Qualifications

Minimum Graduate; hospitality/tourism background preferred.
2–4 years of front office/guest service experience, with prior supervisory exposure preferred.
Age as per applicable state gaming regulations
Robust English/Hindi communication skills; additional languages an advantage.
Proficiency in MS Office and front office/reservation systems.
Strong leadership, guest-handling, and problem-solving skills.

Skills To Be Developed / Applied

Team supervision, coaching, and performance management
Advanced complaint ha

📌 Front Office Executive (Panaji)
🏢 Big Daddy Chain of Casinos, Golden Globe Hotels Private
📍 Panaji