Description

Responsible for leading and managing the Delivery & Support team for the bank's most critical application - Core Banking.

Developing and executing the support strategy of technology by achieving objectives and goals. Responsibilities include guiding and mentoring the team and delivering high-quality support services.

The role delivers information technology solutions to meet business and functional requirements. Responsible for managing the SDLC of Change Management in Core Banking from business requirements to technical specifications, delivery, and post-implementation maintenance activities.
Accountable for supporting and managing the Core Banking system, which can impact the bank with financial losses, reputational issues, regulator warnings/penalties, and operational losses.
Responsible for leading the Core Production Support function within SLA, schedule, budget, and scope parameters, including testing and overseeing quality and compliance controls throughout the project life cycle.





The role delivers information technology solutions to meet business and functional requirements. Responsible for leading the Core Banking team within budget and scope parameters, including testing and overseeing quality and compliance controls.

Manage a diverse team of professionals, including offshore and outsourced personnel, responsible for application support across the bank.
Lead the application and integration team. As an essential member of the governance committee, oversee policy development, vendor selection, use case evaluation, and project approvals. Cultivate a culture of innovation to ensure the successful implementation and support of core banking technologies, establishing a robust, scalable, and resilient platform.
Effectively manage the "Run the Bank" team with responsibilities encompassing stability, monitoring and control, capacity management, and incident management of the bank's most critical applications.
Ensure the achievement of agreed Servic

📌 Vice President (Bengaluru)
🏢 Mashreq
📍 Bengaluru