02 Sep
|
MyOperator
|
Delhi
About My Operator My Operator is a Business AI Operator and category leader that unifies Whats App, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, My Operator combines automation, intelligence, and workflow integration to help businesses run Whats App campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, My Operator enables faster responses, higher resolution rates, and scalable customer engagement Role Summary We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents. This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production. Think: solutions engineer + implementation engineer + prompt engineer,
with a robust bias for execution. Responsibilities1. Requirement Discovery & Stakeholder Interaction Join customer calls alongside Sales and Revenue teams. Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases. Identify data sources (CRM, APIs, Excel, Share Point, etc.) required for the solution. Act as the AI subject-matter expert during client discussions.2. Use Case & Solution Documentation Convert discussions into clear, structured use case documents, including: Problem statement & goals. Current vs. proposed conversational flows. Chatbot conversation logic, integrations, and dependencies. Assumptions, limitations, and success criteria.3. Customer Delivery Ownership Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the
📌 Forward Deployed Engineer (Delhi)
🏢 MyOperator
📍 Delhi