Overview

About PowerSchool

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview

Our Support team provides a broad spectrum of training and technical support for our customers. From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a robust focus on maximizing customer satisfaction.

Description

Responsibilities

Serves as the initial point of contact for customer inquiries via phone, email, and chat, accurately assessing urgency and impact to prioritize work
Owns customer issues through to resolution by performing diagnostics, researching solutions,



and applying technical expertise to restore functionality
Escalates complex or high impact cases to the appropriate engineering or support teams while maintaining accountability for customer communication and follow through
Documents all customer interactions, troubleshooting steps, and outcomes in the case management system to support knowledge sharing and trend analysis
Produces standard statistical reports, such as incident summaries as help desk incident reports
Partners with development teams to communicate reproducible defects, provide detailed error information, and recommend improvements that enhance product quality
Participates in product evaluations by testing software or hardware to assess usability and validate product performance
Identifies recurring issues and opportunities to improve processes, documentation, or self-service resources to enhance the overall customer experience
Creates and maintains knowledge base articles for both

📌 Technical Support Engineer I (Bengaluru)
🏢 Powerschool
📍 Bengaluru