Job Title: Sr. Service Engineer
Location: India, Delhi
Site Location: Darlaghat, HP
Roles and Responsibilities:
Maintenance Management
Plan, supervise, and execute preventive, predictive, and corrective maintenance activities on Epiroc equipment, Ensure adherence to OEM maintenance standards and service schedules, Monitor machine health and initiate actions to prevent failures.
Equipment Availability & Reliability
Maximize equipment availability and utilization.
Analyze breakdown trends and conduct root cause analysis for recurring failures.
Implement reliability improvement initiatives to reduce downtime and improve performance.
Technical Leadership
Provide technical guidance and troubleshooting support to service engineers, technicians, and operators.
Mentor and develop site maintenance personnel.
Lead complex repairs, commissioning, and technical interventions.
Safety & Compliance
Promote a solid safety culture and ensure compliance with Epiroc and customer HSE standards.
Conduct regular safety inspections and risk assessments.
Ensure all maintenance activities are performed following approved procedures and statutory requirements.
Customer Relationship Management
Act as the primary technical interface between Epiroc and the customer.
Attend customer meetings and provide technical recommendations.
Ensure high customer satisfaction through proactive communication and timely issue resolution.
Spare Parts & Inventory Control
Forecast and recommend spare parts, consumables, lubricants, and critical components.
Support inventory optimization and ensure timely availability of maintenance materials.
Monitor spare consumption patterns and recommend improvements.
Performance Monitoring & Reporting
Maintain equipment history records, service reports, and maintenance logs.
Track contractual KPIs such as Availability, MTBF, MTTR, and maintenance compliance.
Submit daily, weekly, and monthly performance reports to management and customers.
Continuous Improvement
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📌 Sr. Service Engineer (India)
🏢 Epiroc
📍 India