About Trade W
Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.

Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.

Role Overview
The User Operations Specialist is responsible for the full post-onboarding client experience — from first deposit through to long-term retention and re-engagement after liquidation. This role owns the client lifecycle, ensuring that every touchpoint — especially in high-emotion moments like margin calls and account blowouts — is handled with precision, empathy,



and a transparent system designed to bring clients back.

Key Responsibilities
Client Lifecycle Management
Own the end-to-end client journey from account activation to long-term retention — including first deposit follow-up, trading milestone check-ins, and proactive outreach during periods of inactivity.
Design and maintain client segmentation frameworks (by deposit size, trading frequency, risk profile, and language) to ensure communications are personalised and relevant.
Coordinate with the sales team to ensure smooth handoffs between advisor-led conversations and system-driven touchpoints.
Track client health scores and flag at-risk accounts (declining activity, low margin levels, long inactivity) before they churn.

Post-Liquidation Retention
Owning the post-liquidation recovery workflow — trigger and manage the 4-stage retention sequence (0-2h, 24h, 72h, Day 7) across WhatsApp, calling system, and in-app private chat.
Work

📌 User Operations Supervisor (India)
🏢 Trade W
📍 India