About Facilio

Facilio is an AI-first global PropTech company building the operating system for up-to-date real estate — shifting the industry from reactive, manual workflows to intelligent systems of action.
Real estate is one of the world’s largest, least digitized industries — and we’re changing that. From energy optimization to tenant experience, we’re reimagining how buildings operate at scale using AI.

At the core is Facilio Atom, our autonomous AI layer, where predictive intelligence, real-time workflows, and AI agents come together to run day-to-day operations — from resolving service issues to managing vendors — with minimal human intervention.

What this means: customers don’t just monitor buildings anymore — they run high-performing, self-optimizing portfolios.

We’re at the intersection of AI, scale, and real-world impact — solving problems that directly affect cost, sustainability, and how millions of people experience physical spaces every day.

What you’ll do





You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution.
Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout.
Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product.
Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines.
Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations.
Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps.
Create user guides, training material, and run end-user training sessions to support adoption.
Act as a trusted advisor and main point of contact throughout the onboarding journey, b

📌 Associate / Senior Associate - Project Implementation (SaaS Deployment) (Chennai)
🏢 Facilio
📍 Chennai