Job Description Client Support Associate / Client Experience Coordinator Overview: We are looking for a proactive and communication-driven professional with up to 1 year ofexperience in customer support, client coordination and or telecalling. The role involvesmanaging RSVP calls, collecting client feedback and supporting basic escalation calls asrequired. Key Responsibilities:1. RSVP Coordination● Make outgoing RSVP calls for events and update responses accurately.● Maintain structured trackers and provide timely updates to the internal team.2. Client Feedback & NPS Calls● Connect with clients post-event to collect feedback and category-level ratings.● Document insights clearly for internal performance review and reporting.3. Escalation Calling Support● Assist with initial-level escalation calls● Gather issue details, ensure calm communication and route concerns to the appropriateinternal team.4.



Communication & Documentation● Maintain updated call logs and reports.● Share daily/weekly summaries of activities.● Follow communication guidelines and ensure consistency in tone and messaging.5. Coordination Responsibilities● Work closely with internal teams to relay client feedback and follow-ups.● Ensure high responsiveness and qualified client interaction at all times. Required Skills & Experience:● 0–1 year experience in customer support, telecalling, client servicing and orcoordination roles.● Strong verbal communication skills (English & Hindi; regional languages preferred).● Ability to manage high-volume calling with professionalism.● Good documentation and follow-up skills.● Calm, patient and solution-oriented approach.● Basic knowledge of CRM tools, Google Sheets, Whats App communication, and calllogging. Work Schedule:● 6 days/week About The Wedding Company The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding planning. From venues and decor to catering an

📌 Customer Service Specialist (Bengaluru)
🏢 The Wedding
📍 Bengaluru