Job Title: ServiceNow CMDB / CSDM Technical Lead (Pune In office)

Experience: 6–10+ Years

Domain: ITSM / ITOM / ServiceNow

Job Summary
We are looking for an experienced ServiceNow CMDB / CSDM Technical Lead with 6–10+ years of overall ITSM/ITOM experience, including 4+ years of hands-on ServiceNow CMDB experience.
The ideal candidate will have strong expertise in CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale ServiceNow implementations. The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives.

Key Responsibilities
Lead the design, implementation, and continuous improvement of enterprise-scale ServiceNow CMDB solutions.
Define and govern CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management.
Drive CSDM adoption and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures.




Establish and maintain CMDB/CSDM governance frameworks, standards, data models, and best practices.
Drive CMDB data quality, completeness, correctness, compliance, and governance initiatives.
Design and implement CI lifecycle automation using REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer, and ServiceNow workflows.
Ensure CMDB alignment with ITIL Configuration Management practices and ITOM capabilities.
Provide technical leadership for Discovery, Service Mapping, Event Management, and Cloud Management.
Establish accurate service-to-infrastructure relationships and end-to-end service visibility using CSDM principles.
Integrate CMDB data from multiple enterprise sources and ensure data consistency and integrity.
Conduct architecture reviews, impact assessments, technical evaluations, and solution design workshops.
Collaborate with business stakeholders, ServiceNow Architects, Product Owners, and technical teams to transla

📌 ServiceNow CMDB (Pune)
🏢 AvanteNow
📍 Pune